FAQ

1. How to use a USSD string

In order to access the USSD string you will follow the same process you would in dialling any other number. For the Diamond Card USSD you will dial *120*1135#.

All menu options are represented by numbers.

For example 1. Balance, 2. Statement, 3. Cards.

In order to go to a specific menu option you need to respond with the menu option number you want to access. In the case of a smart phone, you will enter the menu option directly in the text box and on a feature phone you will ‘answer’ with the menu option number you want to access.

You will repeat this process until you have completed. Exit will also have a menu number and you will enter this number in order to exit the USSD string.

Following is a step to step guide for the Diamond Card USSD functionality using a smart phone.

2. Registration Process

Dial the USSD string

Main Menu Display

Enter ‘1’ into the text bar and press ‘reply’

The following will be displayed ‘You are not registered for ‘Cellphone Banking’

Enter ‘1’ into the text box and press ‘send’

On the next screen you will be required to enter your ‘ID number’ and press ‘send’

On the next screen enter your ‘last 4 digits of your card’ and press ‘send’

You will receive a message to inform you that you have been registered. Please keep you pin number.

3. Login process

Once you have registered the login in process will be as follows:

  • Dial USSD as normal
  • Select ‘1’ on the Mobile Banking Menu and press ‘send’

Dial the USSD string

You will be required to enter your pin (received at registration) and press ‘Reply’ - The

The Mobile banking Menu will be displayed. From this menu you can select any of the options by entering the selected number into the text box and press reply.

4. Mobile banking menu

4.1 Balance Enquiry

If ‘balance enquiry’ has been selected the following will be displayed: To return to the main menu enter 9 into the text box and press “Reply” or if you want to exit press “Dismiss”

4.2 Statements

Select ’2’ Statements on the Mobile Banking Menu.

Select 1 View Mini statements. To return to the Main Menu enter 9 into the text box and press ‘Reply’ or if you want to exit press 0

4.2.1 Mini Statement

Select ‘1’ View Mini statement. The following will be displayed. 11 Select either option 9 to return to main menu or 0 to exit.

4.3 Card Security

Select ‘3’ on the Mobile Banking Menu.

The following will be displayed

Select ‘1’ Lost. The following will be displayed

Select ‘1’ Lost. The following will be displayed 13 To return to the Mobile banking Menu enter 9 into the text box and press “Reply”.

4.4 Funds Transfers

Select ‘4’ on the Mobile Banking Menu.

The following will be displayed

4.5 Beneficiaries

Select ‘5’ – ‘Beneficiaries’ on the Mobile Banking Menu.

The following will be displayed

Enter 1 into the text box and press reply, the following will be displayed

Type in ‘Beneficiary Name’ into the text box and press reply

Type in ‘Bank Name’ into the text box and press reply

Type in ‘Account Number’ into the text box and press reply

Type in ‘Own Reference’ into the text box and press reply

The following screen will be displayed if the beneficiary is successfully added

Once you have added your beneficiary, you could go back to the Mobile Banking Menu ‘select 9’ and choose option 4 ‘Funds transfer’ from the Mobile Banking Menu and start paying your beneficiary.

4.6 Prepaid

Select 6 – Prepaid from the Mobile Banking Menu.

The following will be displayed

4.7 View Fees

Select 7 – View Fees from the Mobile Banking Menu.

The following will be displayed, if there are more Fees that you need to view select 7 ‘next’ then more fees be displayed

NOTE: At any point you can enter 9 into the text box to return to the Mobile Banking Manu or 0 to exit.

5. Processes

5.1 Forgot Password

In order to reset your password you need to contact the call centre at 0861 111 300

5.2 Lost or Stolen Card

One of the options on the menu is to change your card status. If your card is lost or have been stolen, go to the USSD string and change you card status. Once you have changed your status go to your account manager, he will provide you with a new card. You can activate your card through your USSD string or by contacting the call centre.

5.3 General queries

For any other general queries please contact the call centre at 0861 111 300

6. General Problems

6.1 Time out error.
Please note that the USSD string will time out after 15 seconds of there is no activity on the string

6.2 Incorrect pin.
Please check that you are entering the correct pin or contact your call centre to reset your pin.

6.3 No active cards.
Card has been lost and new card is not loaded yet, or need to be activated.

6.4 Incorrect menu.
Please ensure that you are entering the correct menu option.

7. FICA

The Diamond Card is a transaction card with many of the same benefits as traditional bank accounts, in particular receiving deposits, and as such there are FICA requirements that apply.

That means for each card issued a copy of an SA identity document or valid passport (for foreign nationals) must be uploaded to the system along with proof of address (click here for examples of valid proof of address) and a selfie of you holding your identity document/passport in order for a card to be activated.

On activation, clients receive a username and password with which they can access the online portal or our USSD portal at the cardholder level to transfer funds, pull statements, buy airtime and so much more.